Mid-Cornwall MP Steve Double has joined Transport Secretary Grant Shapps in welcoming changes to the way that train delays are recorded, benefiting consumers by making it easier to hold train companies serving Cornwall to account.
Under the old system, trains are considered delayed if they are 5 or 10 minutes late. This will now change to measuring punctuality to a single minute of its scheduled arrival time.
This Government has made improving the punctuality of trains one of its top transport priorities and this new measure will make it easier to identify trains that are not performing as they should for passengers.
Decent, reliable transport connections are vital, not just to boost growth and bring our regions together, but to rejuvenate some of the towns that often feel left behind in this country.
Under the Conservatives, the railways are undergoing the biggest modernisation since the Victorian times, with £48 billion being spent on new trains, track upgrades and making sure passengers have access to better and more reliable data.
The new plans will also give passengers detailed information on the causes of train delays, ensuring passengers always feel that they are being provided with the best possible service.
Commenting, Steve said:
“Today’s announcement is great news for rail users and a step forward in people being able to hold rail operators to account for poor service.”
“When a train is delayed, even for a relatively short time, passengers should know and be able to hold companies accountable. This new measure gives people that power.”
“Our train services in Cornwall are vital in getting people around the Duchy for work and leisure and these changes, go along with the recent investment we have seen in new trains, improved infrastructure and more regular services to mean the rail experience in Cornwall is thriving like never before.”
“It’s full steam ahead for passengers and I will continue to do all I can to ensure Cornwall gets its fair share of planned transport improvements under this government.”