The public consultation on the New Homes Quality Code has launched
The code is the culmination of a number of years work to develop a new code of practice for the house building industry, and aims to fill the gaps in existing protections and puts considerably more responsibilities on builders with regards to the quality of the product they are delivering and the service they provide to their customers.
It builds on and strengthens the existing codes with regards to how builders treat customers through the sales process and the information they provide to them about their home.
Additionally, it requires builders to have comprehensive after care and complaints processes in place to address any issues a customer has with their new home once they have moved in.
If a customer is not satisfied with the service provided by their builder they will have recourse to an independent New Homes Ombudsman Service (NHOS), which is currently being formed.
St Austell and Newquay’s Member of Parliament Steve Double has been a champion for more rights for house buyers and welcomed the launch of the consultation. He said:
"The launch of the consultation for the New Homes Quality Code is another big step forward in providing more protection for new home buyers, who sadly in the past have had less protection than purchasers of new mobile phones on these major purchases.”
“Along with the emerging New Homes Ombudsman Service, which I have worked with the Government to bring about, I am pleased to see these protections coming forward and encourage anyone who is interested to take part in the consultation in order to shape this service for the future.
To fill out the consultation which runs from 9 June to 7 July, please follow the below link: