Freephone numbers for DWP

Freephone contact numbers for the Department for Work and Pensions (DWP) regarding benefit payments.

Jobcentre Plus
Contact Jobcentre Plus for Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance.

Jobcentre Plus - new claims
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language: 0800 012 1888
Monday to Friday, 8am to 6pm

Jobcentre Plus - existing claims
Telephone: 0800 169 0310
Textphone: 0800 169 0314
Welsh Language: 0800 328 1744
Monday to Friday, 8am to 6pm

Universal Credit helpline
Telephone: 0800 328 9344
Welsh language (make a claim): 0800 012 1888
Welsh language (report changes): 0800 328 1744
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Jobseeker’s Allowance
Telephone: 0800 328 9344
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Employment and Support Allowance (ESA)
Contributions-based and income-related ESA
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language telephone: 0800 012 1888
Monday to Friday, 8am to 6pm

‘New style’ ESA
Telephone: 0800 328 9344
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Carer’s Allowance
Telephone: 0800 731 0297
Textphone: 0800 731 0317
Monday to Thursday, 8:30am to 5pm
Friday, 8:30am to 4:30pm

Pension Service
Telephone: 0800 99 1234
Textphone: 0800 169 0133
Monday to Friday, 8am to 6pm

Winter Fuel Payment Centre
Telephone: 0800 731 0160
Telephone from outside the UK: +44 (0)191 218 7777
Textphone: 0800 731 0464
Textphone from outside the UK: +44 (0)191 218 7280
Monday to Friday, 8am to 6pm

Maternity Allowance
Telephone: 0800 169 0283
Textphone: 0800 169 0286
Welsh language: 0800 169 0296

Bereavement Service helpline
Telephone: 0800 731 0469
Welsh language: 0800 731 0453
Textphone: 0800 731 0464
Welsh language: 0800 731 0456
Monday to Friday, 8am to 6pm

Social Fund
Telephone: 0800 169 0140
Textphone: 0800 169 0286
Welsh language: 0800 169 0240

Industrial Injuries Disablement Benefit Centres
Telephone: 0800 121 8379

Textphone: 0800 169 0314

Vaccine Damage Payments Units
Telephone: 01772 899 944
Textphone: 0800 731 0317
Monday to Thursday, 8:30am to 5pm
Friday, 8:30am to 4:30pm

Disability Service Centre
Get advice or information about a claim you’ve already made for Disability Living Allowance, Attendance Allowance or Personal Independence Payment.

Attendance Allowance Helpline
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Monday to Friday, 8am to 6pm

Disability Living Allowance
If you were born on or before 8 April 1948
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Monday to Friday, 8am to 6pm

Next Generation Text (NGT) relay service - if you were born on or before 8 April 1948
Dial: 18001 then 0800 731 0122
Monday to Friday, 8am to 6pm

If you were born after 8 April 1948
Telephone: 0800 121 4600
Textphone: 0800 121 4523
Monday to Friday, 8am to 6pm

Personal Independence Payments Helpline
Telephone: 0800 121 4433
Textphone: 0800 121 4493
Monday to Friday, 8am to 6pm

Next Generation Text (NGT) relay service
Dial: 18001 then 0800 121 4433
Monday to Friday, 8am to 6pm