Following GWR’s announcement that they are consulting on the future of St Austell Station’s ticket office, local Member of Parliament Steve Double has opened a survey to get the views of station users on this issue.
Commenting, Steve said:
“GWR have announced that as part of a national exercise, they are looking at potentially closing a number of ticket offices at railway stations around their rail network.”
“Under these proposals St Austell Station would lose its ticket office within a year.”
“GWR say this is because on average less than 15% of tickets are purchased from ticket offices at their stations. However their own figures show that in St Austell the numbers of people buying tickets from the ticket offices are more than double that.”
“GWR say that their plan is to redeploy ticket office staff to be more visible and accessible in the wider station and on platforms, to provide help, advice and information to all passengers.”
“GWR are currently consulting on their proposals.”
“Please let me know how often you use the ticket office at St Austell Station and what you think about these proposals, so I can feedback to GWR as the Member of Parliament on behalf of local people.”
You can fill out Steve’s survey on the proposed changes at St Austell Station via the link below: